dialogivaSERVICE TERMS · UPDATED 11 SEPTEMBER 2026
Dialogiva is provided by BROCHA PTY LTD (Australia), ABN 39 674 212 367. These terms describe the initial service. Questions about an order or these terms can be sent to billing@dialogiva.com.
Dialogiva answers business questions through incoming telephone calls and website chat using knowledge you provide. It can collect confirmed requests for human follow-up. It does not make outbound calls, transfer live calls, confirm actual calendar availability or complete purchases for callers. It is not an emergency service or regulated professional adviser. AI can make mistakes; review your knowledge and test before relying on the assistant.
Trial lasts 14 days and includes 500 training credits, 1,000 chat responses and 100 minutes through a shared test number, without a payment card. Essential is US$99 per month with 1,000 credits, 10,000 responses and 300 minutes. Professional is US$299 per month with 4,000 credits, 40,000 responses and 1,000 minutes. Applicable taxes are added at checkout based on billing information. Your phone carrier may charge for calls to test numbers.
Paid subscriptions renew automatically each month using the selected payment method until cancelled. Review the amount, currency, tax and renewal details before confirming checkout. An upgrade starts a new paid period at the new plan price after successful payment, with remaining paid-plan allowances carried forward; Trial allowances do not carry over. A downgrade or cancellation takes effect at the current period end. You retain the current paid plan until then. Regular renewals reset allowances; unused allowances do not accumulate each month.
The portal shows separate balances for training, phone minutes and assistant responses, including simulator responses. Training and optional scans display a credit quote before confirmation; manual knowledge edits do not consume training credits. Usage may pause when a balance or subscription expires. Shared test calls are limited to 10 minutes per call. Paid own-number setup depends on availability and verification, not just payment; follow the setup status in the portal. A number is not guaranteed in every country.
Provide accurate billing and business information, protect account access and upload only information you may use and disclose. Give callers and visitors any notices or choices required for AI processing and transcripts. Do not use the service for harassment, illegal activity, unsolicited campaigns or attempts to bypass usage limits. Keep a copy of source documents: successfully trained originals are removed from active storage.
Manage cancellation and invoices in the private portal. If a payment is wrong or service is not delivered as described, contact billing@dialogiva.com with the invoice reference; we investigate and apply an appropriate correction or remedy. Cancelling future renewals does not itself reverse an earlier payment. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees. We do not promise uninterrupted service or perfect AI accuracy.
Do not use an assistant as your only channel for urgent or high-risk requests. Keep human oversight and an alternative way to contact your business.
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