dialogivaCLEAR EXPECTATIONS
An assistant can make your business easier to reach. It should not make decisions or promises your business has not authorised.
Your knowledge base is intended to answer any customer who uses your assistant. Keep passwords, private customer files and individual account details out of it. Access to a customer’s private information is not authenticated by the public assistant.
Use knowledge instructions to define when the assistant should collect a request and what it should not promise. An enquiry is not a confirmed booking, accepted order or guaranteed quote.
AI can misinterpret information or give an incorrect answer. Check the structured knowledge after training and test realistic conversations. Clear exceptions, up-to-date facts and periodic review improve the information available to the assistant.
History and requests can contain names, contact details and other information a visitor provides. Limit what you ask the assistant to collect, keep your account access secure and consider the notice and consent requirements relevant to your business.
This page explains product use, not a legal privacy policy or compliance certification. Dialogiva is not an emergency service or a substitute for medical, legal or other regulated professional advice.
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